Store policy

*** Please note that as of November 1, 2019, all products purchased on Headrush.com will only be accepted for exchange "only".

FINAL SALE MERCHANDISE :
No refunds, credits or exchanges for items purchased on Black Friday, Cyber Monday and or Boxing Day (December 26 and 27) sales.

To Exchange An Item :
Please note that the following conditions apply:

• You are responsible for paying the shipping cost when returning an item(s) - shipment must be sent prepaid. We do not accept C.O.D. deliveries. There is no additional charge when we ship your exchanged item(s) to you.
• We recommend you return the items in the original packaging to ensure the necessary protection when in transit.
• We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging.
• Products must be returned unworn, unwashed, undamaged and unused with their original tags.
• If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
• If we do not have your requested exchange item on hand, we may issue a refund for your returned merchandise instead. We will make every effort to fulfill exchange requests whenever possible.
• All exchanged merchandise if deemed a refund is valid, then it will be in the original form of payment.
• All swimwear and underwear must be unworn, unwashed, in its original condition and packaging, and with the price tags still attached. Returns will be accepted on women swimsuits only if the hygienic protection is still attached. Refunds will be made by the same method of payment used for the original purchase. 
  *** We strongly recommend you do not remove your underwear when trying on swimsuits until you are sure that the fit and style are to your liking.
• Bulk orders: Our merchandise is not authorized for re-sale so, to enforce this policy, online purchases are limited to 10 items per style, per customer. However, there may be certain exceptions, such as for large family or company events. If you have bulk ordering needs, please contact us.

For more information on our policies, you can contact customer service at : info@headrushbrand.com

NOTE: To protect our customers from fraudulent activity, we may ask for a valid photo ID for the purposes of validating your information when processing an exchange.

Return Instructions

1. Securely pack your merchandise. We are not responsible for items that are damaged while in transit.

2. Include a note with the following information:

• Order number
• Reason for exchange
• The exchange item(s) requested
• Please make sure to secure a tracking number or delivery confirmation for your shipment.

Please return the merchandise to :

9355-9060 QUEBEC INC
12270 61E AVE
MONTREAL, QC, H1C 1X7
Canada
Tel.: 450.638.2169